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JOHNSON’S® Baby Lotion

1 2 3 4 5 3.47 out of 5 stars

Breakdown

5
16
4
6
3
2
2
3
1
9

Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5
36 reviews 63% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.5
1 - 8 of 36 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 4 days ago

New smell is HORRIBLE

Review Questions: 
Purchase Location: Shoppers Drug Mart®
Age of Child: N/A
Skin Type: N/A
Province: Ontario
Number of Children: 0
Review Text: 
The new smell is not good at all. Why was the scent changed??? Looking up and down for the old formula. Once I find it I will be buying bottles in stock! Please change back to the old formula...
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Rating: 
1 2 3 4 5
Submission Date: 
4 weeks 1 day ago

the scent has changed and so has the bottle design.

Review Questions: 
Purchase Location: Shoppers Drug Mart®
Age of Child: N/A
Skin Type: N/A
Province: British Columbia
Number of Children: 0
Review Text: 
I have been using it for 47yrs and bottle designs have changed but the new one is hard to use so I returned it and bought one from a different store still have trouble with new bottle design. I always loved the smell and the way it feels on my skin and then it changed I always get the original and I tried it in the new pump bottle and its awful my mom cant stand being around me when I use it so as you can tell I stopped using it right away. I compared the old bottle with the new one and they added coconut ( that explains the rash) allergies CAN WE GO BACK TO THE ORIGINAL PLEASE no fuss no muss I never had a problem till now. thanks
Nickname: 
nikita
Location: 
Surrey
Client Responses: 
Response from Johnson and Johnson, Johnsons Baby CA, Consumer Service 4 weeks 14 hours ago
Thank you so much for taking the time to write this review. We're so sorry to hear you had this sort of experience with our Baby Lotion. We'd like to learn more and see how we can help. Please give us a call at 1-877-223-9807, Monday-Friday from 9a-5:30p ET. Hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

Lotion has weird smell

Review Questions: 
Purchase Location: Shoppers Drug Mart®
Age of Child: N/A
Skin Type: Sensitive
Province: Ontario
Number of Children: 2
Review Text: 
I just bought some johnson baby lotion, used on all of my boys and now since they have grown I decided to buy some for myself. The smell is not appealing at all...I swear I can almost smell moth balls. Whatever is going on with the product, change it back.
Nickname: 
duchess
Location: 
Ottawa
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 days ago

Baby Lotion

Review Questions: 
Purchase Location: Walmart®
Age of Child: N/A
Skin Type: Sensitive
Province: Ontario
Number of Children: 1
Review Text: 
After using this product for years and just recently purchased a new bottle, I find the product has changed drastically. The scent is almost unbearable and very strong and have noticed you have changed the ingredients compared to the older kind. Time for a change.
Nickname: 
Skye
Location: 
Brantford
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Bottle problems

Review Questions: 
Purchase Location: Walmart®
Age of Child: More than 18 months
Province: Saskatchewan
Number of Children: 2
Review Text: 
I've been using this product for years now. However, the new bottles I'm not a fan of at all. You use the lotion and the pump stops working leaving a ton of lotion still left in the bottle. The lids are almost impossible to get off. Basically I am paying for a bottle of cream that I can only use half of and still have a ton of cream left at the bottom. I am really debating on switching brands.
Nickname: 
B2019
Location: 
Regina, SK
Client Responses: 
Response from Johnson and Johnson, JOHNSON'S, Consumer Care 1 month 2 weeks ago
Thanks so much for sharing this feedback with us. We'd like to speak with you to learn more about how we can improve. Please give us a call at 1-866-565-2229, M-F 9am to 5:30pm ET. We hope to speak with you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
1 month 2 weeks ago

Please bring back the old formulation

Review Questions: 
Purchase Location: Shoppers Drug Mart®
Age of Child: 7 to 12 months
Skin Type: Combination
Province: Nova Scotia
Number of Children: 2
Review Text: 
I am really disappointed with the new product lineup and the packaging. The pumps are difficult to pump. What was wrong with the old style? Moreover the product is far inferior. It doesn't have the same colour, smell or properties. You've had THE BEST products for so long. Why ruin it? I have an 11 month old baby who luckily got use of the old products for a little while but now I can't find them anywhere - and I'm expecting another baby next month. I used to love your products - especially the old school Pink Lotion, Head to Toe Baby Wash, Head to Toe Baby Washcloths, Bedtime Lotion in the Purple Bottle. Now, I cannot recommend the new products. What should I be buying now? Because sadly your products no longer fit the bill.
Nickname: 
Char2019
Location: 
Halifax
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 5 days ago

I don't like the bottle.

Review Questions: 
Purchase Location: Walmart®
Age of Child: N/A
Skin Type: N/A
Province: Quebec
Number of Children: 0
Review Text: 
I've been using your Baby Lotion for a long time, I'm in my 70's. I went to a pharmacy recently to buy a new bottle, and they didn't have what I've always bought. So, I didn't buy the new lotion. The bottle put me off. The old bottles have caps that can be unscrewed to access the lotion when it gets low. Why the changes and from other comments I've read it doesn't smell good. Please bring back the original Baby Lotion and in the original bottle format.
Nickname: 
Gordon99
Location: 
Brossard
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Rating: 
1 2 3 4 5
Submission Date: 
3 months 1 week ago

Bad smell, bad bottle

Review Questions: 
Age of Child: N/A
Province: Alberta
Number of Children: 0
Review Text: 
I cannot believe you would change the scent we have all loved for 45 years! I'm 58 and have been using it every day since I was a teenager! I'm very angry. Not only that, but with this new bottle design, #1, I won't be able to get the last 1/4 of the lotion out of the bottle without using some pliers and a screwdriver to get the top off. And #2, have you ever heard of recycling?? How can we recycle this bottle when we can't get the top off to rinse it and it having a pump in it that cannot be recycled???!!! What are you thinking?!!! Oh... And what is with the required choice of "province?" I'm in the U.S.!
Nickname: 
Val365
Location: 
Elmira, NY
Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 3 months 6 days ago
Thanks for your review! We're sorry to hear you don't like the scent of the lotion. We want to hear more about this, and the trouble you're having with the pump. Please give us a call at 1-866-565-2229, Monday-Friday between 9A-5:30P ET. We look forward to your call!
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