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JOHNSON’S® Baby Shampoo

1 2 3 4 5 4.70 out of 5 stars

Breakdown

5
295
4
45
3
12
2
3
1
8

Where to Buy

Online Retailers

Product Reviews
1 2 3 4 5
363 reviews 95% recommend this product Write a Review

Average Ratings

Overall
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4.7
1 - 8 of 362 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
8 months 2 weeks ago

Sensitive skin reacted strong after 3 days of use and had to discontinue. Wish I could use the pre-2018 version

Review Questions: 
Purchase Location: Shoppers Drug Mart®
Age of Child: N/A
Skin Type: N/A
Province: British Columbia
Number of Children: 2
Review Text: 
I am 60 and have very, very sensitive skin. As I used the J&J products when I was a kid, and for my own children, I was using the J&J baby shampoo to avoid skin reactions. I had great success for the last couple of years with no reactions. But I used the new formula (2018) and noticed a burning sensation issue after the first use. Since I did not know it was the cause, I used the new formula for two more days, before realizing the new baby shampoo was the problem. I discontinued using it then, but it took a week for the skin on my face to recover from the reaction, including red irritated skin and peeling. I cannot imagine using this new formula on a baby...
Nickname: 
Cathy100
Location: 
Vancouver
Client Responses: 
Response from Johnson and Johnson, Johnson's baby, Consumer Care 8 months 2 weeks ago
We're so sorry to hear that and would like to see what we can do to help. Please give us a call at 1-866-565-2229, M-F from 9am to 5:30pm ET so we can talk in more detail. Hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
9 months 5 days ago

This product is my very favorite

Review Questions: 
Purchase Location: Walmart®
Age of Child: More than 18 months
Skin Type: Sensitive
Province: Ontario
Number of Children: 4+
Review Text: 
My grandma used My mom use it I use for me and my baby's I love it in every way no way I'm going to buy some other products I'm In love with j&j
Nickname: 
Crs
Location: 
Listowel
Report: 
Rating: 
1 2 3 4 5
Submission Date: 
9 months 2 weeks ago

not as good as the previous version

Review Questions: 
Purchase Location: Walmart®
Age of Child: N/A
Skin Type: N/A
Province: Ontario
Number of Children: 0
Review Text: 
I've been using Johnson Baby Shampoo most of my lifetime (I'm 73 now and can't recall the last time I used anything else..,no jokes...I do have a good memory). The most recent version of this product appears to have come out mid-2018 because I still have a bottle of the previous one also purchased this year. The replacement is too watery and will require more of the product to be used during each hair washing. I will probably keep using it because I prefer a gentle shampoo but I'd prefer the option of buying the previous version as well since it is more effective and can be used more sparingly. Also, I do not like the new plunger style top at all. At least go back to the old style cap.
Nickname: 
Bill
Location: 
Client Responses: 
Response from Johnson and Johnson, Johnson's baby, Consumer Care 9 months 2 weeks ago
We'd love to learn more about your experience, Bill! Give us a call at 1-866-565-2229, we're here from 9AM to 5:30PM ET M-F. Hope to hear from you soon!
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Rating: 
1 2 3 4 5
Submission Date: 
10 months 1 week ago

A lot More Tears!

Review Questions: 
Purchase Location: Walmart®
Age of Child: 4 to 6 months
Skin Type: Combination
Province: Ontario
Number of Children: 1
Review Text: 
I really appreciate your concern about removing harmful chemicals from your product and I am a fan the products with more natural and less harmful ingredients. However, since you've changed the formula, your classic shampoo is not tear free anymore. Every time We use it, it burns the baby's eyes and he screams. He had no problem with the previous bottle which was the old formula. I had no choice but give it up and switch to another brand (Burt's bees). The problem is the other brand is not budget friendly. I hope you fix the issue (without bringing back the harmful chemicals) and parents like me we can use Johnson's again.
Nickname: 
Archie
Location: 
Client Responses: 
Response from Johnson and Johnson, Johnson's Baby, Consumer Care 10 months 1 week ago
Thanks for taking the time to write this review! We're sorry to hear about the experience and pain your child is going through while using the shampoo. No ones child deserves that, especially yours. We want to learn more about this, and try to make things right. Please give us a call at 1-866-565-2229, Monday-Friday between 9A-5:30P ET. We look forward to your call!
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Rating: 
1 2 3 4 5
Submission Date: 
11 months 1 day ago

Review Text: 
Everyone I know has always used Johnson and Johnson baby shampoo. Its a trusted brand and smells great! The price keeps jumping which I am not happy about. My youngest child is 5 and I still purchase this for him to wash his hair with! [This review was collected as part of a promotion.]
Nickname: 
Mrszehnder08
Location: 
This review was collected as part of a promotion.
Rating: 
1 2 3 4 5
Submission Date: 
11 months 1 day ago

Review Text: 
Love Johnson's baby shampoo. It leaves my baby's hair so soft, smells good, and don't have to worry about tears. We also love Johnson's body wash too. I would recommend to any. [This review was collected as part of a promotion.]
Nickname: 
Muneeba
Location: 
This review was collected as part of a promotion.
Rating: 
1 2 3 4 5
Submission Date: 
11 months 1 day ago

Review Text: 
Johnson's& Johnson's Baby Shampoo smells amazing and i love it for my child. She does as well no getting in her eyes and burning great for her hair and makes it soft [This review was collected as part of a promotion.]
Nickname: 
Ashores07
Location: 
This review was collected as part of a promotion.
Rating: 
1 2 3 4 5
Submission Date: 
11 months 2 days ago

Review Text: 
When I think of a new baby smell, this shampoo comes to mind! It's gentle and timeless. I love using Johnson & Johnson products for my littles. The head to toe soap is wonderful, but this shampoo scent is just special. [This review was collected as part of a promotion.]
Nickname: 
Michelaarianna
Location: 
This review was collected as part of a promotion.